Terms of use

Using this site

These terms apply to this website, run by Nationwide IOP Center [VERIFY: full legal entity name and type, e.g. LLC or Inc.]. By using the site you agree to them. If you don't agree, please don't use the site, and call us instead.

Not for emergencies

We are an outpatient program, not an emergency service. If you or someone else is in danger, call 911. For a mental health crisis, call or text 988 (the Suicide & Crisis Lifeline) at any time. Do not use our form to ask for urgent help.

Information, not medical advice

The content on this site is general information about our program and mental health care. It is not medical advice, a diagnosis or a treatment plan, and it does not replace a conversation with a licensed professional. Using this site or contacting us does not create a clinician-patient relationship. That starts only after an intake assessment, when our team agrees with you that our program fits.

The First Light guide

First Light asks a few questions and shows a likely path, such as in-person or online care. It is not a screening tool or a diagnosis. Your answers stay in your browser until you choose to send the callback form. Our care coordinator confirms what fits in a short call.

Calls and texts

When you send the callback form and check the consent box, you agree that we may call or text the number you gave about your request, including with automated tools. Message and data rates may apply. Agreeing is not a condition of care. To stop texts, reply STOP. To stop calls, tell us on the phone or call (747) 599-0059. Please give only a number that you are allowed to use.

Insurance information

What we say about insurance is general. Coverage depends on your plan. A benefits check is an estimate based on what your plan tells us, not a promise of payment. Your plan decides what it pays.

Adults only

Our program is for adults 18 and over. You must be 18 or older to send the callback form for yourself.

Acceptable use

Please don't misuse the site: no false requests, no requests in someone else's name without their permission, no attempts to break, overload or scrape it, and nothing unlawful.

Our content

The text, photos, video and design on this site belong to us or the people who licensed them to us. You may view and share links to the site for personal use, but please don't copy or reuse the content without permission.

Links to other sites

We link to some outside sites, such as the 988 Lifeline and Google Maps. We are not responsible for their content or their privacy practices.

No warranties

We work to keep the site accurate and available, but it is provided "as is". We can't promise it will always be error-free or online, to the extent the law allows.

Limits on liability

To the extent the law allows, we are not liable for indirect or consequential damages arising from your use of this website. Nothing in these terms limits rights you have under law that cannot be limited.

Governing law

These terms are governed by the laws of the State of California. Any dispute about the site will be handled in the courts of Los Angeles County, California, unless the law requires otherwise.

Changes

We may update these terms. The new version will be on this page with a new effective date.

Contact us

Nationwide IOP Center [VERIFY: full legal entity name and type, e.g. LLC or Inc.]
1544 Canada Blvd, Glendale, CA 91208
Phone: (747) 599-0059